Last.fm Music Manager

From the 28th April the only track permissions available for uploaded tracks on Music Manager will be 'Full Length Promo' / 'Playable' and 'Free Download'. If you have previously uploaded tracks onto the service, please check now that their permissions suit your needs.

Music Manager Help

If your question is not answered below you can also check the Artist and Label Forum to find help.

1. Most Common Questions

Why is my artist or label already on Last.fm? Can I take over that page?
You might have found us by searching for your artist or label name on a search engine and finding that Last.fm already has a listing for you.

Last.fm collects the album, artist and track name of everything our users listen to at home and automatically creates pages for these artists to contain their statistics. In most cases however, finding a page on Last.fm for your artist does not mean that we have your music available, for streaming, for download or for sale.

We would however love for you to get involved, you can register your label or artist over here.

How can I get my music on Last.fm?
To get your music on Last.fm you must first register a Last.fm user account at http://last.fm/join. Once this has been done you are able to set up a label or artist account at http://last.fm/uploadmusic. This will enable you to add music directly to our streaming radio services and efficiently manage your presence on Last.fm.
Why has my artist page got songs on it which aren't mine?
At the moment, if two artists of the same name exist on Last.fm they end up inhabiting the same page, so, if you have a more common band name, your page might end up showing albums by other bands with the same name. Right now we can't separate the different bands, but recommend that you use the artist page wiki to differentiate between them for users. An example can be seen here.
Another label has uploaded my release - what can I do?
Sometimes when uploading a release you may see the message "An album with this name already exists". This can be for various reasons.

1. Have you already uploaded this album under a different label? Please double check if you (or an associate of yours) have already uploaded this album.

2. Have you licensed the album to a different label for certain territories? You cannot share ownership of an album on Last.fm, so will have to arrange with the other label who will manage it on the site.

3. Has your album been supplied by an aggregator? Please note that Last.fm has license agreements with various content aggregators to get content supplied. If your album has been part of such content delivery you will not be able to upload it yourself. If you want the album removed, we invite you to contact your aggregator.

4. Are you sharing an artist name with someone else? Maybe that other band already has an album with the same name. If this is the case please use a different album name.

If none of the above applies and you feel that you should manage the album, please contact us. Please note that you will have to check all the above first before we can help you.

I've lost my password, how can I get it back?
Please head to our lost password form to retrieve your password. You'll need your username and the email address you registered it with - please search your inbox for the email Last.fm sent you when you registered your user account. Please note that the password for your label/artist account is your user account password - you need to log in as a user first, then click the Music Manager link in the drop-down menu at the top right hand of the page. If for any reason you have completely forgotten your username or email address, please get in touch.
How do I get access to an existing artist page?
If you already have a label account, you simply need to upload this artist's music within your Music Manager. Once this is done, you'll then have access to their page within the Music Manager under Manage > Catalogue.

If you want to register an account for the artist, you can do that here by clicking the Artist option and entering your name, then following the simple steps to register.

2. Getting Started

Why is my artist or label already on Last.fm? Can I take over that page?
You might have found us by searching for your artist or label name on a search engine and finding that Last.fm already has a listing for you. Last.fm collects the album, artist and track name of everything our users listen to at home and automatically creates pages for these artists to contain their statistics. In most cases however, finding a page on Last.fm for your artist does not mean that we have your music available, for streaming, for download or for sale.

We would however love for you to get involved, you can register your label or artist over here.
How can I get my music on Last.fm?
To get your music on Last.fm you must first register a Last.fm user account. Once this has been done you are able to set up a label or artist account. This will enable you to add music directly to our streaming radio services and efficiently manage your presence on Last.fm.
My artist name is taken – what can I do?
If it appears that we already have a registered account under your artist name, this could be for several reasons:

- Please check that you haven’t already registered. If you have, there will be a Music Manager link in the dropdown at the top right hand corner of the page when you’re logged in at the main site.

- There may be another artist with the same name. Unfortunately our system cannot support two artist accounts with the same name, so we’d advise you to sign up for a label (not artist) account with a differentiated name here and upload your music from there. Both artists will then share their overview page on the site.

- If these two instances can be discounted, please feel free to contact us
What music can I upload to Last.fm?
You can only upload music to Last.fm which you hold the copyright to. This normally means you can only upload music if you are the artist themselves, or the label that releases their music.

Any breaches of copyright are taken very seriously and those found to be violating this will have their label accounts deleted.

Please note these rules apply to bootlegs and remixes too. If it's an official release and the relevant permission has been granted then go ahead; otherwise, this is a no-go area!
Why should I register with Last.fm?
There are many reasons you may wish to register your label or artist with Last.fm, the most important of these being that we form a powerful promotional tool in our ability to direct your music at those users who are most likely to appreciate it.

Last.fm has a huge and ever-expanding global audience and is specifically designed to aid the spread of music through an online social community.

Registering also enables you to manage your presence on Last.fm more effectively, access special features to contribute to your artist pages, and view accurate statistics of how your music’s doing on the site.
Do I need to pay anything?
All of Last.fm's Music Manager services are completely free. Setting up new Powerplay campaigns is temporarily retired - please see our announcement here.
Where can I find your terms and conditions?
Our terms and conditions can be found here.

3. Encoding and Uploading Your Music for Last.fm

What is the correct format for MP3 files?
To upload your music to Last.fm your files must be MP3 files encoded at 128kbps CBR and above with a 44.1kHz sample rate. They must also be in stereo NOT mono.
How do I upload a release using the web uploader?
You can upload a new release simply to Last.fm within the Music Manager, under Manage > Upload. Use the Browse button to locate the files on your computer, and the Add Another File option to add more tracks. Once you've selected all the correct tracks hit 'upload'. You'll see the progress bar update for your tracks, then press Continue to the album page, and finally Save Changes to complete the import. You'll receive an email when your import is complete. In case there is a problem with the upload, you should receive a red error message telling you what is wrong and how to fix it.

Please remember you can only upload ONE release at a time, and all of your files should be MP3s encoded at 128kbps or above (please see the FAQ entry above).
How do I add tracks to an existing release?
You can add tracks to releases you have already uploaded, within the Music Manager under Manage > Catalogue > clicking on the release.

Here you'll find a button towards the bottom of the page entitled 'Add Another Track'. Click this and then follow the usual upload procedure, remembering to save your changes to the release.

Please ensure you use the 'Add Another Track' button and not the Upload tab - this will avoid Failed Imports.

4. Around the Music Manager

What are free downloads? Why should I use them?
When you first upload a track to Last.fm, it will only be available at random on the radio, or directly from your page as a 30 second preview. You can get extra promotion for your tracks by setting them as a free download. This can really boost your number of listeners and is a great option for promotional or out-of-print tracks.

You can edit the download settings in the Music Manager under Manage > Catalogue > clicking on a release > using the tickboxes underneath the tracks.

Why are my releases linked to Amazon?
All of the releases on Last.fm are linked to Amazon by default due to our affiliate deal with them; however, you can add in your own link at any time, or get rid of them completely by changing the shop links for your releases in the Music Manager under Manage > Buy Links. Last.fm does not place any music on Amazon or any retail sites.
How do I set up links to online shops from my releases?
It is easy to set up links to online shops from your releases on Last.fm, whether it be to a service such as indiestore, or your own online shop. This can be done in your Music Manager under Manage > Buy Links > selecting "I have my own shop" and entering the details.
What is a label journal?
A label journal is your direct line to our users. It will be displayed on your label page, as well as those of any label, track, or release that you link to in an entry. You can use this journal for whatever you like, whether it's news on upcoming releases or tours, or simply what you had for lunch in the office today.

To update your label journal, visit your Music Manager then Label Page > Journal.

5. Managing your Catalogue

How do I add an artist to my label?
The only way you can add an artist to your label is by uploading their music. Which can be done in the usual way over here. If you have a single artist account and wish to upload another artist's music, you'll need to register a separate account for them.
How do I add cover artwork to my releases?
You can add artwork to your uploaded releases by heading to the correct album page in your catalogue manager and hitting the 'Change the Album cover' link underneath the existing album artwork. You should then be able to find the artwork on your computer and upload it.
How do I change the details of my releases?
You can change all your release details such as title, track names and artist name by filling in the relevant boxes in your album's catalogue manager page. You can also change the order of tracks by dragging and dropping them in the correct place, or delete a track using the dustbin. You can also add new tracks directly on release pages as explained earlier in the FAQ.
How do I delete one of my releases?
You can delete releases within the Music Manager under Manage > Catalogue > clicking the release > clicking "delete this release" at the top right.
What are similar artists?
Similar artists are a way of linking artists around the site and enabling music to reach more users. They are calculated using an algorithm based on user behaviour, including tags, and common artists that your fans listen to. Similar artists then appear on your artist overview, and help populate your Similar Artist Radio stream. They are also a basis for Last.fm’s recommendations to users.

Because the algorithm needs a certain amount of data to work with, you may find your artist has no similar artists yet. These will be calculated and will show on your artist page once you have enough listeners. However please note that similar artists cannot be edited.

Another label has uploaded my release - what can I do?
Sometimes when uploading a release you may see the message "An album with this name already exists". This can be for various reasons.

1. Have you already uploaded this album under a different label? Please double check if you (or an associate of yours) have already uploaded this album.

2. Has your album been supplied by an aggregator? Please note that Last.fm has license agreements with various content aggregators to get content supplied. If your album has been part of such content delivery you will not be able to upload it yourself. If you want the album removed, we invite you to contact your aggregator.

3. Have you licensed the album to a different label for certain territories? You cannot share ownership of an album on Last.fm, so will have to arrange with the other label who will manage it on the site.

4. Are you sharing an artist name with someone else? In rare cases, the other band may have an album with the same name. If this is the case please use a different album name.

If none of the above applies and you feel that you should manage the album, please contact us. Please note that you will have to check all the above first before we can help you.

What are free downloads? Why should I use them?
When you first upload a track to Last.fm, it will only be available at random on the radio, or directly from your page as a 30 second preview. You can get extra promotion for your tracks by setting them as a free download. This can really boost your number of listeners and is a great option for promotional or out-of-print tracks.

You can edit the download settings in the Music Manager under Manage > Catalogue > clicking on a release > using the tickboxes underneath the tracks.

What is full length promo? Why should I use it?
Full length promo enables users to listen to your tracks in full (including via “Discover” or playlisting), whenever they wish. Enabling a track for full length promo means you can add it to your Featured Tracks, and you can link fans directly to it for listening.

Please note that full length promo plays do not generate royalties, and they will only appear in full at the track page itself - not from the artist page charts or album page tracklistings.

6. Managing Your Label

Why does my account need to be authorised?
Last.fm tries to work closely with artists and labels and we believe it's important to check who is uploading or editing more popular music so as to prevent copyright breaches. Whilst the short wait can be an inconvenience, imagine how you'd feel if someone uploaded your music without permission. We will have your account checked and authorised within a couple of working days and then you'll be able to move on to manage your music straight away.
How do I register another label on Last.fm?
You can register a new label by clicking "New Label" in the top-right corner of the Music Manager. A user can have as many label accounts on Last.fm as they need.
Can more than one user have access to my Music Manager?
They certainly can! You can share your Label or Artist account with as many people as you like. Simply enter their Last.fm username in the Music Manager under Account > Administrators.
How do I change the name of a registered label?
Signed up with the wrong label name or had a change of heart? You can easily change your label name within the Music Manager under Account > Details. This option is only available to Labels; if you have an artist account you will need to delete it and start again.
How do I delete my label from Last.fm?
Currently deletion of entire label pages is disabled. You can of course still delete all of your music from your Music Manager, under Manage > Catalogue. After this, just get in touch and we’ll remove the registration from your user account. We can’t delete the music you've uploaded for you, but it’s easy to do this yourself.
I've lost my password, how can I get it back?
Please head to our lost password form to retrieve your password. You'll need your username and the email address you registered it with - please search your inbox for the email Last.fm sent you when you registered your user account.

Please note that the password for your label/artist account is your user account password - you need to log in as a user first, then click the Music Manager link in the drop-down menu at the top right hand of the page.

If for any reason you have completely forgotten your username or email address, please get in touch.

7. Uploading Images

What are the guidelines for artist images?
Your images should be actual images of the artist. In the case of "virtual groups" or bands that appear in movies/TV shows, the “characters” may be shown. Album covers must not be used. Logos are discouraged as artist images. In the case of genuine artist images being unavailable, logos may be used instead. It is preferable that images contain no nudity or sexually explicit content. In cases in which there are more than one artist using a name, we ask that you refrain from uploading images via the Music Manager, and instead do so from the artist's page on the main last.fm site.
What are the guidelines for album images?
The image should be the actual cover art for the album. The image itself should preferably be no less than 300 x 300px and must be square. If the album has multiple artwork, use the correct one for the tracklisting and title you have uploaded.
What are the guidelines for label images?
This image should be your label's actual logo, preferably on a white background. If your label has had multiple logos please use the current version.
Why does my artist have images I didn't upload? What's this voting system?
Whilst you can upload an official image for your artist, in keeping with the user-generated nature of Last.fm our users can also upload images. This is to help you keep your artist page up to date and to make sure artist pages always have image content. Official artist and label uploaded images will always take precedence over user uploaded images. User uploaded images are then ordered using a voting system. If you find an image you feel is inappropriate, or incorrect, you can flag the image. Once an image is flagged, a moderator can delete it if the image is wrong, innapropriate or of poor taste.
How do I change my artist image?
You can edit your artist's image on the relevant artist page in the Music Manager under Manage > Catalogue. You just need to browse for the correct file on your computer, before hitting upload.

8. Around the Site

How do I get access to an existing artist page?
If you already have a label account, you simply need to upload this artist's music within your Music Manager. Once this is done, you'll then have access to their page within the Music Manager under Manage > Catalogue. If you want to register an account for the artist, you can do that here by clicking the Artist option and entering your name, then following the simple steps to register.
What are wikis?
A wiki is a page for information that can be edited by anyone - or in the case of Last.fm, it can be edited by any of our users. Its purpose is to provide a brief, concise, and unbiased description of artists, labels, albums and tracks. This can include biographical information/release dates/etc. There's a link to edit the wiki on any artist/label/album/track page on the site.

A wiki biography enables information to be kept up-to-date through collaboration; you can find the rules for editing these on any edit page.

Why has my artist page got songs on it which aren't mine?
At the moment, if two artists of the same name exist on Last.fm they end up inhabiting the same page, so, if you have a more common band name, your page might end up showing albums by other bands with the same name. Right now we can't separate the different bands, but recommend that you use the artist page wiki to differentiate between them for users. An example can be seen here.
Can I remove an incorrect album from my artist page?
If you have uploaded this yourself, you may delete it within the Music Manager under Manage > Catalogue. If you haven't, please get in touch and we should be able to help.
What are Featured Tracks?
Your featured tracks are the tracks selected by yourself, that appear on your artist overview page beneath the radio button. These must be set to full length promo or free download. You can choose them yourself within the Music Manager under Manage > Catalogue > editing the artist, on the right of the page. You can only have up to six featured tracks at any one time.
My artist/songs have incorrect capitalisation, how can I correct this?
Please get in touch with us to correct capitalisations - you must include links to the artist/song pages along with the correct capitalisation.

Please note that only capitalisation can be corrected, not misspellings.
What is a label journal?
A label journal is your direct line to our users. It will be displayed on your label page, as well as those of any label, track, or release that you link to in an entry. You can use this journal for whatever you like, whether it's news on upcoming releases or tours, or simply what you had for lunch in the office today.

To update your label journal, visit your Music Manager then Label Page > Journal.

What are similar artists?
Similar artists are a way of linking artists around the site and enabling music to reach more users. They are calculated using an algorithm based on user behaviour, including tags, and common artists that your fans listen to. Similar artists then appear on your artist overview, and help populate your Similar Artist Radio stream. They are also a basis for Last.fm’s recommendations to users.

Because the algorithm needs a certain amount of data to work with, you may find your artist has no similar artists yet. To get started, we highly recommend that you listen to and tag your own music, and follow the tips here to gain airplay.

When are similar artists updated?
This happens sitewide at the same time for all artists, once we have run the algorithm and tested the results. The first calculation should occur once your artist has sufficient listening and tag data; calculations after this should be every couple of months or so.

Please note that there is no set number of plays needed to calculate similar artist because cases vary widely - we recommend you listen to and tag your own music, and follow the tips here to gain airplay.

How often do the statistics on artist pages update?
There are a number of time-based features on artist pages, which will update at different intervals.

Listening Now and Recent Activity update in real time.

Scrobble count, tags, Top Listeners and Top Tracks, Last 7 days update weekly, roughly on a Monday morning.

Top Tracks, Last 6 months and Tracks tab update monthly, this is on a basis individual to the artist page.

What is auto-correction?
Sometimes on Last.fm there are varying spellings for artist names and song titles due to different tags in users’ MP3s. We have been collecting data on the most common spellings, and have now introduced these on the site. This means that when users visit a page or scrobbles a song for a mistagged artist, we can redirect them to the correct spelling.

You can read more about auto-correction at our blog, or if your artist name redirects incorrectly please let us know. Please note that pages and play counts can't currently be merged, only linked to one another.

How do I add a News section to an artist page?
You can do this within the Music Manager, under Manage > Catalogue > clicking the artist > Artist News. Here you can add an RSS feed from your own blog or website.

Please note: this feature is currently semi-retired whilst our developers work on it.
Why won't my MySpace RSS feed work?
If you're trying to add a MySpace RSS feed to your Artist News section, please note that they have changed their URLs, and our system cannot recognise both forms.

Incorrect: http://www.myspace.com/artistname/blog/rss
Correct: http://blog.myspace.com/artistname
How can I upload a video?
You can link YouTube videos to your artist at individual track pages, using the 'Add a video' link. You can reach a track page by clicking on the track name, and if you don't see the 'Add a video' link, keep scrobbling and check back.

9. Promotion

What are Powerplay campaigns?
Powerplay campaigns are promotional services whereby you pay for targeted radio plays. They will be temporarily retired as of Jan 6th 2014 - please see our full announcement for details.
How do I improve my artists' airplay?
There are a number of things that you can do to improve your airplay, a list of these can be found on our labels forum.
Why are my releases linked to Amazon?
Last.fm automatically links to Amazon and other online retailers as part of affiliate deals, so users can buy your music online. If you wish you can input a link to the online shop of your choice, which will overwrite our default settings and remove the original links. You can do this, or revert back to our links, at any time in the Music Manager under Manage > Buy Links. If you do not sell your music online, there's also the option to remove the buy link completely.
How do I set up links to online shops from my releases?
It is easy to set up links to online shops from your releases on Last.fm, whether it be to another service, or your own online shop. This can be done in your Music Manager under Manage > Buy Links > selecting "I have my own shop" and entering the details. Please note that you can only enter one shop link, and this will appear alongside our default links.

10. Events

How do I add events to my artist page?
To add an event at the moment you need to head to your artist's profile on Last.fm, then click the Events tab and Add event. You can then enter the date, venue, time and other artists and press 'Create Event' - It's as easy as that.
How do I edit one of my artist's event listings?
If you click on a link to an artist event you should end up on that listings page; from here you can use the Edit button to edit the listing. You can also add a description or poster for the event within the main page.

11. Statistics

What is the difference betwen "Artist Overall" and "Your Releases"?
Your "Artist Overall" graphs show how well an artist is doing on Last.fm. They show how many people have listened to your artist and how many times they listened to your artist. This includes listening to songs that you have released and songs that were released by other labels as well. This also includes times when users listened to your artist on their iPods or personal computers, not just on Last.fm.

As a result, these numbers are higher than the streams shown in the "Your Releases" graph, which displays streams that specifically relate only to the tracks you have uploaded.
What are "Listeners"?
Your "Listeners" graph shows the total number of unique listeners for all of your artist's tracks combined. This includes people who listened to your artist on Last.fm, their computers and their iPods.
What are "Plays Scrobbled"?
Your "Plays Scrobbled" graph shows the total number of times Last.fm users listened to any your artist's tracks. This includes plays from people who listened to your artist on Last.fm, their computers and their iPods.
What are "Radio Plays"?
"Radio Plays" stats relate only to the tracks you have uploaded to Last.fm. They show the total number of plays for your artist's releases on Last.fm radio
Other labels on Last.fm have releases by my artist - How does this affect my stats?
Your "Artist Overall" graphs show how well an artist is doing on Last.fm. They show how many people have listened to your artist and how many times they listened to your artist. This includes listening to songs that you have released and songs that were released by other labels as well. This also includes times when users listened to your artist on their iPods or personal computers, not just on Last.fm.

As a result, these numbers are higher than the streams shown in the "Your Releases" graph, which displays streams that specifically relate only to the tracks you have uploaded.

12. Artist Royalty Program

How will royalties accrue?
You will accrue an amount each time one of your tracks is streamed on Last.fm radio. The amount will vary depending upon which Last.fm service your track is played. These amounts are as below:

For the free radio service, 10% of the Share of Last.fm’s Net Revenue from the free radio service.

For the subscription radio service, the greater of 20% of the Share of Last.fm’s Net Revenue from the subscription radio service or a per minima amount of US $0.0005 for each complete playback to an end user on the Last.fm subscription radio service of a track which forms part of Your Content.

My music has been played on Last.fm, why haven’t I received any royalty credit?
The Artist Royalty Program gives credit based on your percentage share of revenue generated for Last.fm by the streaming of a track on radio. In some cases, this revenue share does not amount to a monetary unit (penny, cent, or yen), which means no credit can be added to the royalty account.

If your tracks have not been streamed on radio very much, then your percentage of all streaming on Last.fm will be too small to generate any royalty credit.

Why can’t I get paid if my account balance is under £5/$10/€7/¥1000?
We have set these limits for payments since there is an administration cost for each payment we make, and we wish to keep this to a minimum in order not to pass it on to our artists and labels.

Please note that credit below this amount can still be spent on Last.fm, or kept in your account until it reaches the withdrawal amount. You can still use this money towards Powerplay campaigns, found in the Music Manager under Promotion > Powerplay.
I have far more plays than my royalty statistics show, why aren’t they counted?
Plays that show up on your artist page include both plays on Last.fm and plays from people listening to their personal music collection on, for example, their iPod or home computer. Last.fm’s Audioscrobbler software tracks all these plays and each play is called a scrobble - the play count on the artist page will always be higher than the play count on your royalty statistics.
Why have I had zero streams?
This could be for a number of reasons:

1) Did you sign up for the ARP after the quarter ended? The first quarter ran from July - September; reports are published one month after the quarter ends.

2) Have you transferred any releases between accounts? Royalties will only be credited to the account that they were in at any given time; they cannot be transferred.

3) Are most of your plays from Powerplay? Please note that Powerplays do not count as ARP streams.

Where can I see detailed statements of what I’ve been paid for?
These are displayed within your Music Manager, under Account > Reports.
What was "Free On-Demand"?
The "Free On-Demand" section in your historic royalty reports will appear if you collected royalties for On-Demand plays at any point between July 2008 and April 2010. This relates only to the tracks you have uploaded to Last.fm, and shows the total number of on-demand plays for your artist's releases on Last.fm. On-Demand plays only occurred in the US, UK and Germany.
Do my royalty credits have an expiry date?
No! They will stay in your account until such a time as you have sufficient credit to withdraw them.
When can I request a payment?
You can request a payment at any time once your balance has reached the minimum withdrawal amount of $10, £5, €7 or ¥1000. Once you request a payment, your balance will be reset and you will receive a payment via PayPal within 30 days.
Who can participate in the Artist Royalty Program?
You can only collect royalties directly from Last.fm if you own all of the rights in the music and/or videos you plan to upload, and have not assigned or licensed your rights to a collection society (such as SoundExchange in the US or PPL in the UK) or a record label to collect royalties on your behalf.

There are different options for collecting royalties under the program depending on the rights you own in your music. For more information on which option is right for you click here.

If you composed the music and lyrics to your songs, you will be given the option to make your songs available to Last.fm users as free downloads. Last.fm will not pay any royalties when a song is downloaded for free. If you have recorded a cover song or collaborated with any composer to record a track, then you cannot make that track available for free download on Last.fm. This is because you must own both the copyright in the sound recording and the musical composition (often referred to as ‘publishing rights’) to authorise Last.fm to distribute a free download.

If you are unclear about what rights exist in your content and who owns them, then please read our short summary.

You are not permitted to upload music tracks or video content if you do not have the right to do so.

If you are in any doubt, please consult your legal adviser.

What if I am a member of a band who created the track together?
Before you upload any tracks or music videos you must have obtained permission from all members of the band and anyone else who contributed to the production of the track or video. This includes artists, musicians, producers, actors and directors.

If you are collecting royalties directly, you will have to nominate one member of the band in your Music Manager account who royalties will accrue to and who will be able to spend or request payment of the royalties directly to them.

Last.fm will not be responsible for any royalties that have been paid incorrectly by Last.fm to any third party who claimed ownership of your Content. It is your responsibility to make sure that the information in your account is correct.

What if I own the rights for a specific territory only?
You must own all recording rights on a global basis to participate in the Artist Royalty Program. If you do not own the global recording rights in your content, your record label may have a direct royalty agreement with us under which it collects royalties on your behalf.

If you are unclear about what rights exist in your content and who owns them then please read our short summary.

What about music publishing rights?
Last.fm enters into licence arrangements with collection societies who administer music publishing rights. In order to be paid any royalties for the use of any musical compositions (other than free downloads), you should join your local collection society (such as MCPS/PRS in the UK) and register your tracks with them.

If you opt-in to Last.fm’s Artist Royalty Program, you will only be eligible to collect recording rights directly.

If you are unclear about what rights exist in your content and who owns them then please read our short summary.

What can I do with the royalties that accrue?
The royalties that you accrue through our Artist Royalty Program will be paid directly into your Music Manager account. At the end of each quarter, you can use your royalties as credit to purchase any Last.fm promotional product, such as Powerplays. If your total royalty balance reaches the minimum withdrawal amount of $10, £5, €7 or ¥1000 (depending on what your local currency is), then you can request a payment of your royalties from the “Royalties” section of your Music Manager account. Royalties roll over from one quarter to the next, so you will never lose out by not spending the credit or requesting payment. Last.fm will issue payments using paypal.
What if there's a problem with a payment?
Payments will be made to the person that you nominate in your Music Manager account. You must make sure that these details are correct. Last.fm will not be responsible for any lost payments if the details you give are incorrect. If you think that there is a problem with a payment you should get in touch.
Can I remove my content from the Artist Royalty Program at any time?
Yes. You retain all rights and control over your content, so you can opt in or out of the program as often as you'd like. You also don’t have to remove your content from the Last.fm service to opt out of the program. You just need to change your option in the Music Manager under Account > Royalties.
Do I lose any royalties due to me by opting out?
If you opt out of the program, any outstanding royalties due to you up to the date when you opt out will be credited to your account at the end of the relevant quarter.
When will I be eligible to start to receive payments in the Artist Royalty Program?
You will automatically start to accrue royalties as soon as you accept the terms and conditions and opt in to the Artist Royalty Program.
Will Last.fm pay me for any streaming of my music that occurred before the Artist Royalty Program was launched?
No. You can only get paid for streams that occur after the program is launched and once you have accepted the new terms and conditions and opted-in to the program.
What if someone else in the past uploaded my music to the Last.fm service without my knowledge and it has been available for streaming on Last.fm, will I be paid any royalties?
If you believe someone has uploaded your tracks to the Last.fm service without your consent, you may notify Last.fm by following the procedure set out in Last.fm’s Terms of Use. and Last.fm will act in accordance with such procedure.

There cannot be any duplicate content on the Last.fm service.

Royalties will only accrue for streams that are made after the following conditions have been satisfied: (1) the program has launched; (2) you have accepted the terms and conditions; (3) you have opted-in to the program; and (4) uploaded your content that is not already available on the service.

Last.fm will not be responsible for any royalties that are incorrectly paid by Last.fm to any third party who claims ownership of your content.

What if someone uploads my music onto Last.fm under the Artist Royalty Program and claims payments that should have been made to me?
If your tracks have been uploaded by someone else and streamed on Last.fm, then this person is liable to you for royalties they collected from Last.fm. Last.fm will not be liable for any royalties that you claim should have been made to you. Last.fm has procedures in place in an effort to prevent music from being uploaded by unauthorised people. If you believe someone has uploaded your tracks to the Last.fm service without your consent, you may notify Last.fm by following the procedure set out in Last.fm’s Website Terms of Use and Last.fm will act in accordance with such procedure.
Can accrued royalties be stored between the launch date of the program and until I sign up?
No. You can only be paid amounts that start accruing from the date you accept the new terms and conditions and opt-in to the Artist Royalty Program.
What reasons would stop me from being paid?
As long as you own the recording rights to your music and have not assigned or licensed the recording rights to a record label, aggregator or collecting society there shouldn’t be any reason why you shouldn’t receive royalties directly from Last.fm. We will not pay you directly if we are paying royalties in relation to your content via a third party (i.e. a record label, aggregator or collecting society).

If you are signed to a record label or are a member of a collection society, the record label or collection society will collect Last.fm royalties and pay you.

If you have given your content to an aggregator (for example, CDBaby) they will collect royalties for the content you have provided to them and pay you. You are still eligible to collect royalties from Last.fm for any content you have not provided to your aggregator.

How will Last.fm record and report plays and royalties due to me?
You will be able to see weekly streaming statistics for your tracks in the Music Manager at any time. However, the weekly streaming statistics do not necessarily represent the total number of streams you are collecting royalties on (see why below). The royalties due to you will be displayed in the Music Manager at the end of the quarter and will be broken down into each revenue category (free radio, subscription radio, free on-demand [the latter only applicable from July 2008-April 2010]).
Do the weekly statistics reflect the number of streams I'll get paid for?
Yes. The weekly statistics show streams that have accrued royalties from radio if you were enrolled in the Artist Royalty Program at the time the play occurred. You do not accrue royalties on Free Downloads, full length promos or Plays Scrobbled. However, please note that the streams listed in your Statistics page are unverified. We will verify our streaming data for accuracy before issuing quarterly royalty reports and only streams listed in the reports should be considered official.
What happens to my royalties?
Once the program has launched, you have accepted the terms and conditions and opted-in to the Artist Royalty Program, Last.fm will start counting the streams and royalties will be calculated at the end of each quarter. Once the royalties have been calculated and the balance displayed, you can spend the accrued amount for Last.fm services at any time. If your total royalty balance reaches the minimum withdrawal amount of $10, £5, €7 or ¥1000 (depending on what your local currency is), then you can request a payment from your Music Manager account by following the instructions on the “Royalties” page.
What if I'm signed with a record label or an aggregator (for example CD Baby)?
If your record label or aggregator (such as CDBaby) has entered into a direct royalty agreement with Last.fm and your track is subject to the direct royalty agreement, Last.fm is obliged to pay royalties for that track directly to your record label or aggregator. The record label or aggregator, in turn, will then pay you in accordance with your agreement with the label or aggregator. We will pay you directly for those tracks for which you retain all rights in and upload to the Last.fm service.

If your record label doesn't have an agreement with us, your label can sign up for the Last.fm Artist Royalty Program and will be able to collect royalties for you and pay you directly. It is illegal for you to upload and collect royalties for use of tracks on Last.fm that you do not own the rights to.

What if I'm signed up with a collection society for sound recordings such as PPL in the UK or SoundExchange in the US?
If you are signed up with one of these collection societies, you have appointed them to collect any royalties owing to you for the streaming of the sound recordings and we cannot pay royalties directly to you for streams on our radio products worldwide.

If you are unsure whether you have the right to collect royalties directly for the sound recordings, you should click here to read more about the types of rights that exist in your music.

What if I'm signed up with a collection society for music publishing rights such as MCPS/PRS in the UK or ASCAP, BMI in the US?
If you are signed up with one of these collection societies, you are still eligible to participate in Last.fm's Artist Royalty Program. We will pay you directly recording rights royalties.

Last.fm enters into licence arrangements with collection societies who administer music publishing rights. In order to be paid any royalties for the use of any musical compositions (other than free downloads), you should join your local collection society (such as MCPS/PRS in the UK) and register your tracks with them.

There are different options for collecting royalties under the program depending on the rights you own in your music. For more information on which option is right for you, click here.

What about free downloads and podcasts; can they earn royalties?
If you composed the music and lyrics, you will be given the option to make your tracks available to Last.fm users as free downloads. Last.fm will not pay any royalties when a track is downloaded for free but will continue to pay you royalties for free and subscription radio even if you choose to make your tracks available for free downloads.

If you have recorded a cover song or collaborated with any composer to record a track, then you cannot make that track available for free download on Last.fm. This is because you must own the copyright in a track and the musical composition (often referred to as ‘publishing rights’) to authorise Last.fm to distribute a free download.

If you make your tracks available for free download, they may also be included in a ‘tag’ or ‘personal recommendation’ podcast downloaded for free by a Last.fm user. Podcasts are treated the same as free downloads by Last.fm and the same rules will apply.

If you are unclear about what rights exist in your content and who owns them then please read our short summary.

How will Last.fm pay me?
Last.fm will only pay you using PayPal.
Do Powerplays contribute to my royalty statistics?
Powerplays do not count as radio plays in terms of royalties, and are not counted toward royalty credit, so these will not show up as streams in your royalty reports.
Why can't I change my Radio play settings?
When you enter the Artist Royalty Program your tracks are automatically made available worldwide on Last.fm radio. Each time your track is played via the Last.fm radio service you'll accrue royalties. It's not possible to make a track unavailable for the radio whilst in the Royalty Program.

You can opt in and out of the Artist Royalty Program at any time.

13. Guide to Music Copyright

What is copyright?
Copyright laws vary in each country. This short summary is intended to help you decide whether you need legal advice.

Copyright is a property right afforded by law that protects the original artistic expressions of creators.

What are music rights?
When we talk about “rights” in music, we are talking about copyright.

A music track is made up of a number of copyright elements:

  1. The music (also known as the “musical composition”);
  2. The lyrics; and
  3. The sound recording of the performance of the musical composition and the lyrics.

The music and lyrics are often referred to as the “music publishing” rights. The sound recording is often referred to as the “recording” right. Each separate element of a track is protected by copyright.

What about music videos?
There are additional elements that are protected by copyright in a film. The first owner of copyright in a film is the producer and director. Individual performers and actors also have certain rights to control the performances they give in music videos.
Who owns the copyright in music?
The first person to create content is usually the first owner of the copyright in it. Where there is more than one creator, copyright may be owned jointly.

Copyright can be assigned to someone else.

Sound recording

The first owner of a sound recording is the person who undertakes the necessary arrangements for the making of the recording. This is usually the producer.

The rights in the sound recording are usually assigned by the producer to a record company. The record company may be the first owner of copyright in those sound recordings if the record company is the producer.

Music and lyrics

The first owners of copyright in the music and lyrics will be the composer who composed the music and the person who wrote the lyrics.

Publishing rights are often assigned to a music publisher, whose job is to exploit the rights in the musical compositions.

Artists

Artists have a right to control the exploitation of their performances. However, artists usually assign any rights they have in their performances to a record label.

Music videos

A producer and a director own the first copyright in a music video.

Generally, record companies take an assignment or ‘buy out’ of all additional rights in a music video.

What rights do I have as a copyright owner?
A copyright owner has the right to control certain acts of exploitation such as to:

  • copy the music;
  • issue, lend or rent copies to the public;
  • perform, show or play the music in public; and/or
  • communicate the music to the public (via TV, radio, online etc.)

It is illegal to do any of the restricted acts above without the copyright owner’s permission.

Often, bands fail to properly organise their contractual affairs and this can, in turn, lead to disputes. If you are in any doubt as to whether you own the relevant rights in your music, then you should not upload it to Last.fm and instead seek legal advice from a music industry specialist lawyer.

14. Miscellaneous

My question hasn't been answered here, what do I do now?
If your question isn't answered here, there are a number of other places you may wish to check. Firstly it is always worth having a quick glance at the labels news panel on the homepage of the Music Manager to see if there are any current issues. Another good place to check is the forum, particularly the Recurring Questions and Known Problems thread, and Current Issues for more temporary problems. Lastly, you are always welcome to get in touch via the contact form.